Shipping policy

Shopping Policy

1. General Information
This shopping policy applies to all purchases made through our Shopify store. By placing an order, you agree to the terms outlined below. We reserve the right to update or modify this policy at any time without prior notice.

2. Products
We sell physical goods only. All product descriptions, images, and prices are provided as accurately as possible. However, slight variations in colour, size, or design may occur.

3. Pricing & Payments

  • All prices are listed in GBP (£) and include VAT where applicable.
  • We accept payments via major debit/credit cards, PayPal, and other payment methods offered at checkout.
  • Full payment must be received before orders are processed and dispatched.

4. Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
  • You will receive an email confirmation once your order has been placed and another once it has been dispatched.
  • We reserve the right to cancel or refuse any order at our discretion.

5. Shipping & Delivery

  • We ship within the United Kingdom and may offer international shipping where specified.
  • Estimated delivery times:
    • Standard UK delivery: 2–5 business days
    • Express delivery: 1–2 business days
  • Delivery times are estimates and not guaranteed. Delays may occur due to external factors beyond our control.
  • Shipping costs are calculated at checkout.

6. Returns & Refunds

  • You have the right to return items within 14 days of receiving your order under the UK Consumer Contracts Regulations.
  • Items must be unused, in original packaging, and in resellable condition.
  • To initiate a return, contact us with your order number and reason for return.
  • Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
  • Original shipping costs are non-refundable unless the item is faulty or incorrect.

7. Faulty or Damaged Goods

  • If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
  • We may request photographic evidence.
  • A replacement or full refund will be provided where applicable, including return shipping costs.

8. Cancellations

  • Orders can be cancelled before they are dispatched.
  • Once an order has been shipped, it cannot be cancelled and must be returned following our returns process.

9. Liability

  • We are not liable for indirect or consequential losses resulting from the use of our products.
  • Our total liability is limited to the value of the goods purchased.

10. Privacy

  • Your personal information is handled in accordance with our Privacy Policy.
  • We do not share your data with third parties except where necessary to process your order.

11. Contact Information
If you have any questions regarding this policy, please contact us via:

  • Email: adrianmorcom@gmail.com
  • Contact form: ademorcomgardening.com

12. Governing Law
This policy is governed by and interpreted in accordance with the laws of England and Wales.